How Undercover Recording Exposed a Multi-Million Pound Timeshare Scam

Authorities have called it as among the biggest frauds of its kind in the UK.

A total of 14 people have been found guilty for their involvement in a £28 million scheme to cheat in excess of 3,500 timeshare investors.

The affected individuals were desperate to terminate long-standing holiday ownership agreements and went looking for assistance.

A large number were aged between 60 and 80. Over 500 of them parted with in excess of £10,000, and one individual handed over in excess of £80,000.

Those victimized were subjected to intense presentations lasting up to six hours. They were financially worse off, holding valueless fake "rewards" and remained locked into costly timeshare contracts they frequently were unable to use.

The Firm Central to the Deception

The company at the centre of the scheme was Sell My Timeshare (SMT). They took people's money to support the proprietors' lavish lifestyle of exclusive education, luxury homes and private jets.

The individual at the head of the organization, Mark Rowe, was handed a 90-month sentence in January for deceptive scheme.

Recently, his wife Nicola was part of the concluding cases to learn their fate.

She was handed a two-year deferred imprisonment at the London court after confessing to money laundering.

The outcome represents a long time coming and represents a huge win for the people who spoke out, the law enforcement and prosecutors.

How the Investigation Started

The initial awareness of SMT was in the mid-2016. The role involved in the investigations unit of a broadcasting service, creating investigative programmes.

A friend noted that his mum had taken over the rights of a vacation unit in the Spanish coast and, after years of holidays, had started seeking to terminate the agreement.

It should be noted how widespread holiday ownership had grown with British holidaymakers in the last decades of the 20th century.

Timeshares enabled families to use the equivalent unit each season, or exchange their vacation periods with other owners who had units in different locations. Approximately 600,000 holiday enthusiasts took up that option.

The initial boom was accompanied by a many stories about rip-off merchants fraudulently marketing units. They became a staple on consumer TV programmes.

The common timeshare contract bound owners for long periods.

At that time, those owners who had experienced their guaranteed place in the sun for a long time were getting older, and many were attempting to wave goodbye to their holiday properties.

Some had declining mobility and found it difficult to access their apartments. A few just felt they'd enjoyed sufficient use from them. And others had deceased, in numerous instances passing on their family members to assume the agreements - including their yearly fees and service charges.

The Undercover Operation Develops

This was the situation the family member had ended up. She looked online for solutions and came across SMT, a firm whose website assured to terminate her deal.

But, having submitted funds and scheduled a consultation with them, her relatives became suspicious.

Further research showed many victims reporting they had submitted funds and got nothing in return. In fact, they had suffered financially. A lot of it.

The reporting group started looking into what was happening. It soon emerged that there were dubious individuals working within the vacation property industry.

A legal professional had many grievance cases waiting to sue the company.

We spoke to individuals who had engaged the company and they all told the same story. They thought the firm would purchase their timeshare from them but when they participated in a session (for which they submitted funds initially) they were told there was no re-sale value.

In place of that, they were encouraged - in fact coerced - to invest additional funds acquiring "the firm's incentive scheme", named after the organization's holding firm, Monster Travel.

What exactly these were was rather ambiguous. They appeared to be a form of credit, providing cheaper vacations and amenities and consumer discounts.

And they were reportedly "transferable with other owners, eventually.

Committing funds up front now would result in an long-term benefit that would offset the company's charges and result in the investor ahead financially, released finally from their burdensome contract.

An unbelievable offer? Well, yes.

A 'Bait-and-Switch Scheme'

Based on these descriptions were true, this was a large-scale fraud.

This is known as a "deceptive marketing."

An operator - specifically the company - "attracts the consumer by marketing a specific service only to then say that's not available, pushing the client to another, inferior product or service.

This is against the law. Armed with all the accounts we had assembled, we made the case to covertly record one of the firm's consultations.

The process requires commitment, energy, and compelling reasons for why this is the sole method to obtain the data necessary to demonstrate illegal activity.

Armed with that permission, our limited crew set up a meeting with one of the company's representatives in the English town.

Posing as a ordinary individual hoping to assist his parent released from her timeshare contract|holiday ownership agreement

Ashley Smith
Ashley Smith

Tech strategist and software architect with 15+ years of experience in building enterprise solutions.