The second-hand marketplace Users Express Anger Regarding Sizing Updates

Members of the platform have expressed outrage after an update resulted in products showing incorrect sizing.

The popular resale platform has updated its measurement guidelines for women's and children's garments but did not contact all users about the change.

Digital Channels Reaction

Numerous buyers and vendors are posting online stating that platform listings now display a modified sizing category than originally posted as a result of the reclassification.

The company said the new system was more in line with comparable marketplaces.

It has advised users to examine their items and update the measurements by hand if necessary, which has left users frustrated.

Measurement Approach Changes

Before the change, the sizes had both numerical and alphabetical indicators, such as S/8 or M/10.

The new system has an alphabetical indicator and numerical range for example S/UK 8-10.

For certain items, the sizing has been recategorised - for example a size L was previously a 12 but currently displays as UK 16-18.

User Experiences

One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Stephanie Gallen, located in Scotland, said garments she listed with size 14 tags were showing in the marketplace as larger sizing 20-22.

"If buyers measuring 20-22 acquire them they may become frustrated," she explained.

Manual Updates

A different user, located in England, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".

"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential for me since losing part of my income," she explained.

Service Background

The app has more than 100 million users, including 18 million in the UK.

It has become a favored option compared to resale services such as eBay and Depop.

This represents another occasion when a surprising modification within the service has received backlash: last year, the platform withdrew an update to its shipping options due to shopper criticism.

Ashley Smith
Ashley Smith

Tech strategist and software architect with 15+ years of experience in building enterprise solutions.